Most live‑scan captures are completed in under 5 minutes. Once the scan is submitted, electronic transmission to the requesting agency usually occurs within 15‑30 seconds. For paper‑based ink rolls, results are mailed and typically arrive in 3‑5 business days. Turn‑around time can vary only if the agency requires additional background‑check processing.

Yes. Bring a government‑issued photo ID (driver’s license, passport, or state ID) and the specific request form or job order supplied by the agency you’re applying to. If you’re signing up for a bulk credential program, bring a signed client agreement or a list of names with the required IDs. Our technicians will verify your ID on the spot using OCR‑driven validation, so no extra paperwork is needed.

Absolutely. All live‑scan data is encrypted end‑to‑end (AES‑256) during transmission and stored on a HIPAA‑ and FBI‑compliant cloud server with role‑based access controls. We generate immutable audit logs for every capture, ensuring full chain‑of‑custody documentation that satisfies NIST 800‑63 and state licensing requirements.

Rejection rates are typically below 2 % with our certified scanners. If a print is flagged as low‑quality, our AI‑assisted quality check automatically prompts a quick recapture on the spot—no extra appointment needed. For paper ink rolls, we offer a free re‑take within 24 hours if the agency returns a “poor quality” notice. All re‑captures are covered at no additional charge.